Beleid

check_box

Verzend Beleid

Shipping Policy

Last Updated: 16-10-2024

At Jeju Skincare, we strive to provide prompt and reliable delivery for all orders. Please review our shipping policy for information on processing times, delivery options, and shipping-related inquiries.

1. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

We offer standard shipping with delivery times ranging from 4 to 8 business days. Please note that these times are estimates and can vary depending on your location, shipping carrier delays, or unforeseen circumstances beyond our control.

Estimated Shipping Times by Location:

  • All Europe Orders 4-8 business days

3. Shipping Rates

Shipping rates are calculated based on your location and the weight of your order at checkout. Any additional taxes, duties, or fees for international shipments are the responsibility of the customer.

  • Shipping: Always free of charge

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our shipping partner’s website.

If you do not receive a tracking email, please check your spam folder or contact our customer support team at contact@jejuskincare.com.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to factors outside of our control, including:

  • Customs clearance for international orders
  • Severe weather conditions
  • Carrier delays

If your order is significantly delayed, please contact us at contact@jejuskincare.com and we will do our best to assist you.

6. International Shipping

We offer international shipping to select countries. Please note:

  • The customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Shipping times may vary due to customs processing in the destination country.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order. Jeju Skincare is not responsible for delays or failed deliveries due to incorrect shipping information. If you realize that you’ve entered incorrect details, please contact us immediately at contact@jejuskincare.com so we can attempt to update your order before it ships.

8. Lost or Stolen Packages

Jeju Skincare is not responsible for lost or stolen packages confirmed to have been delivered to the address provided during checkout. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

  • Email: contact@jejuskincare.com
  • Contact form: You can find our contact form in our 'Contact' page.

check_box

Privacy Beleid

1. Information We Collect

We collect various types of information when you interact with our website, including:

A. Personal Information

When you make a purchase or create an account with us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (credit card information, PayPal, etc.)

B. Non-Personal Information

We also collect non-personal information that does not directly identify you. This includes:

  • IP address
  • Browser type
  • Device type
  • Pages visited and time spent on our site
  • Referral source (how you arrived at our site)

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve website functionality, track user behavior, and provide personalized content.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and Fulfilling Orders: To process your transactions, fulfill your orders, and provide customer support.
  • Communication: To send order confirmations, shipping notifications, and customer service communications.
  • Marketing: To send you promotional offers, newsletters, and updates if you have opted to receive them. You may unsubscribe from these communications at any time by clicking the "unsubscribe" link in the emails.
  • Website Improvement: To analyze website usage, track performance, and improve user experience.
  • Legal Compliance: To comply with applicable legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

  • Service Providers: We may share your information with third-party companies that help us operate our business, such as payment processors, shipping companies, and email marketing services.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a legal obligation, prevent fraud, or protect the rights of Jeju Skincare.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owners.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
  • Object to Processing: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at contact@jejuskincare.com. We will respond to your request within the timeframe required by applicable law.

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to safeguard your data. While we strive to protect your information, please note that no system is 100% secure. We cannot guarantee the security of your data transmitted through the internet and recommend taking precautions to protect your personal information.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. International Data Transfers

If you are located outside of The Netherlands, please be aware that your personal information may be transferred to, processed, and stored in The Netherlands where our servers and databases are located. By using our website, you consent to the transfer of your data to The Netherlands.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this policy periodically for any updates.

check_box

Algemene Voorwaarden

Terms and Conditions

Last Updated: 16-10-2024

Welcome to Jeju Skincare! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website (www.jejuskincare.com), you agree to comply with these terms. Please read them carefully.

1. General Information

By using our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Use of the Website

  • You must be at least 18 years old or have parental/guardian consent to use this website.
  • You are responsible for maintaining the confidentiality of your account information, including your password.
  • Unauthorized use of the website may give rise to a claim for damages and/or criminal offense.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate, but we do not guarantee that all information is error-free. In case of any discrepancies, we reserve the right to correct any errors or update information without prior notice.

Ingredients & Allergies

All our products are made with the highest-quality ingredients. However, it is your responsibility to review the ingredients list before purchasing or using the products. Jeju Skincare is not liable for any adverse reactions due to allergies or sensitivities.

4. Orders and Payments

  • All prices are listed in local currency and may be subject to taxes and shipping fees, where applicable.
  • We accept payments via all the payment providers mentioned on our product pages
  • By placing an order, you are agreeing that the information provided (including billing and shipping details) is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion, including those that appear fraudulent or in violation of these Terms and Conditions.

5. Shipping and Delivery

  • We ship both domestically and internationally. Shipping costs and delivery times will vary based on location and the chosen shipping method.
  • Estimated delivery times are provided at checkout, but Jeju Skincare is not responsible for delays caused by external factors (e.g., customs, weather, postal strikes).
  • Once your order has been shipped, we will provide tracking information via email.

International Shipping:

  • The customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
  • Jeju Skincare is not liable for any delays caused by customs processing.

6. Returns and Refunds

We want you to love our products! However, if you are unsatisfied, please refer to our return and refund policy:

  • Products must be returned within 30 days of delivery in their original, unused condition.
  • To initiate a return, contact us at contact@jejuskincare.com with your order number and reason for the return.
  • Refunds will be processed once the returned item is received and inspected.
  • Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product is defective or the wrong item was delivered.

Non-Returnable Items:

  • Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty.

7. Intellectual Property

All content on this website, including but not limited to logos, images, text, and design, is the property of Jeju Skincare and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit this content for commercial purposes without our express written consent.

8. Limitation of Liability

Jeju Skincare will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the cost of the product purchased by the customer.

We make no warranties or representations about the accuracy or completeness of the content on our site or any third-party websites linked to it.

9. Privacy Policy

Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of The Netherlands. Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts of The Netherlands.

11. Changes to Terms

Jeju Skincare reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on the website. It is your responsibility to review these terms periodically for updates.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: contact@jejuskincare.com
  • Contact Form
    our contact form can be found on the 'contact' page

FAQ'S

check_box

Verzendtijden

Bij Jeju Skincare streven we ernaar om uw bestelling zo snel mogelijk te verwerken en te verzenden. Nadat u uw bestelling heeft geplaatst, duurt het doorgaans 1-2 werkdagen om deze te verwerken voordat deze wordt verzonden.

Geschatte levertijden:

  • Standaard verzending binnen EU: 4-8 werkdagen na verwerking.
  • Internationale verzending: De verzendtijd varieert afhankelijk van het land van bestemming, maar ligt meestal tussen 7-14 werkdagen.

Houd er rekening mee dat levertijden schattingen zijn en kunnen worden beïnvloed door factoren buiten onze controle, zoals vertragingen bij vervoerders, douaneprocedures of feestdagen. Zodra uw bestelling is verzonden, ontvangt u een e-mail met trackinginformatie, zodat u de status van uw bestelling kunt volgen.

Als u vragen heeft over de verzendstatus van uw bestelling of vertragingen ondervindt, neem dan gerust contact met ons op via contact@jejuskincare.com. We helpen u graag verder!

check_box

Wat Is Jullie Retourbeleid?

Bij Jeju Skincare willen we dat u volledig tevreden bent met uw aankoop. Als u om welke reden dan ook niet tevreden bent, bieden wij een eenvoudig retourproces aan.

Retourvoorwaarden:

  • Producten moeten worden geretourneerd binnen 30 dagen na de leverdatum.
  • Artikelen moeten ongebruikt, ongeopend en in hun originele verpakking zijn om in aanmerking te komen voor een terugbetaling.
  • Vanwege hygiënische en veiligheidsredenen kunnen we geen retouren accepteren van geopende of gebruikte producten, tenzij ze beschadigd of defect zijn geleverd.

Hoe een retour in te dienen:

Om een retour in te dienen, kunt u contact opnemen met onze klantenservice via contact@jejuskincare.com met uw ordernummer en de reden van de retour. Wij zullen u verdere instructies geven over hoe u het artikel kunt retourneren.

Retourzending:

  • De klant is verantwoordelijk voor de retourkosten, tenzij het product defect was of wij een verkeerd artikel hebben verzonden.
  • We raden aan een traceerbare verzendservice te gebruiken, omdat we geen garantie kunnen bieden dat we uw geretourneerde artikel zonder tracking ontvangen.

Terugbetalingen:

  • Zodra we uw geretourneerde artikel hebben ontvangen en geïnspecteerd, ontvangt u een bevestiging per e-mail. Als de retour wordt goedgekeurd, wordt uw terugbetaling verwerkt en binnen 7-10 werkdagen teruggestort op uw oorspronkelijke betaalmethode.
  • Houd er rekening mee dat oorspronkelijke verzendkosten niet worden terugbetaald, tenzij de retour het gevolg is van een fout van onze kant.

Ruilen:

Als u een beschadigd of defect product heeft ontvangen, neem dan contact met ons op via contact@jejuskincare.com, en wij sturen u graag een vervanging zonder extra kosten.

Voor verdere vragen over ons retourbeleid kunt u contact met ons opnemen. We zorgen ervoor dat uw ervaring met Jeju Skincare een positieve is!

check_box

Ik Zoek Een Product Die Jullie Niet Hebben, Kunnen Jullie Die Krijgen?

Bij Jeju Skincare waarderen we uw interesse in onze producten! Als u op zoek bent naar een specifiek product dat we momenteel niet aanbieden, zijn er een paar manieren waarop we u kunnen helpen:

1. Product Suggesties:

  • We staan altijd open voor feedback en suggesties van onze klanten. Als er een specifiek product is dat u graag in ons assortiment zou zien, kunt u ons dit laten weten via contact@jejuskincare.com. We zullen uw suggestie in overweging nemen bij toekomstige uitbreidingen van ons aanbod.

2. Alternatieve Aanbevelingen:

  • Als we het exacte product dat u zoekt niet hebben, kunnen we vergelijkbare producten aanbevelen die dezelfde voordelen bieden. Laat ons weten wat u zoekt, en ons team helpt u graag bij het vinden van een alternatief in ons assortiment.

3. Blijf Op De Hoogte:

  • Ons productaanbod wordt regelmatig bijgewerkt met nieuwe en spannende toevoegingen. We raden u aan om u aan te melden voor onze nieuwsbrief of ons te volgen op sociale media om op de hoogte te blijven van nieuwe lanceringen. Misschien vindt u binnenkort het product dat u zoekt!

4. Neem Contact Op Met Ons Team:

  • Heeft u vragen of speciale verzoeken? Aarzel niet om contact met ons op te nemen via contact@jejuskincare.com. Ons team staat klaar om u te helpen.

We horen graag van u en kijken ernaar uit om u te helpen met uw skincare-behoeften! 😊

check_box

Zijn Jullie Producten Dierproef Vrij?

Ja, alle producten van Jeju Skincare zijn volledig dierproefvrij! Wij zijn toegewijd aan ethische praktijken en garanderen dat onze producten niet op dieren worden getest, in welke fase van het productieproces dan ook.

Onze Toewijding aan Dierproefvrijheid:

  • Wij testen onze producten niet op dieren en werken uitsluitend samen met leveranciers die dezelfde waarden delen.
  • Onze producten worden ontwikkeld met respect voor dierenwelzijn en zijn gecertificeerd als cruelty-free door gerenommeerde instanties (indien van toepassing).

U kunt met een gerust hart winkelen bij Jeju Skincare, in de wetenschap dat onze producten met zorg zijn gemaakt, zonder schade toe te brengen aan dieren.

Heeft u nog vragen over onze dierproefvrije belofte? Neem gerust contact met ons op via contact@jejuskincare.com – we helpen u graag verder!

check_box

Ik Weet Niet Welke Skincare Ik Nodig Heb, Kunnen Jullie Helpen?

Natuurlijk! Bij Jeju Skincare staan we klaar om je te helpen de perfecte skincareproducten te vinden die passen bij jouw unieke behoeften. Of je nu specifieke huidproblemen hebt of net begint met skincare, wij helpen je graag verder.

1. Doe Onze Skincare Quiz

  • De makkelijkste manier om gepersonaliseerde aanbevelingen te krijgen, is door onze Skincare Quiz te doen. Deze snelle en eenvoudige quiz analyseert je huidtype, zorgen en doelen om producten aan te bevelen die perfect bij je passen.
  • Ideaal als je niet zeker weet wat je nodig hebt! Begin de quiz [hier] (link invoegen).

2. Begrijp Je Huidtype

  • Als je niet zeker weet wat je huidtype is, zijn hier enkele richtlijnen:
  • Laat ons weten wat je huidtype is, en we doen je aanbevelingen die het beste werken voor jouw huid!

3. Neem Contact Met Ons Op

  • Niet zeker waar je moet beginnen? Neem contact op met onze skincare-experts via contact@jejuskincare.com, en we geven je persoonlijke aanbevelingen op basis van jouw specifieke behoeften. Of het nu gaat om hydratatie, anti-aging, acne of huidverheldering, we helpen je graag verder.

4. Ontdek Onze Bestsellers

  • Bekijk onze bestsellers-sectie voor enkele van onze meest geliefde producten. Deze zijn al door veel klanten getest en geschikt voor verschillende huidtypes en problemen.

Je hoeft het niet alleen uit te zoeken! Laat ons je helpen een skincare-routine op te bouwen die bij je past. 😊